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We tailor service standards to marry each of
our client’s particular needs with what can be done in the
time available.
Order
processing is ultimately limited by transport connections and the
value of freight to the consignment.
Receipting and put away are limited by any Quality Control or product
rework processes that need to be done.
Inventory control is about us following our own processes to ensure
we have the right product in the right place at the right time.
Once service standards are set and agreed we measure and guarantee
them. The guarantee is supported with credits for any work that
falls outside the agreed service standards or SLA’s (Service
Level Agreements). The SLA process is also supported by our CSR
Customer Service Request system. This is a internet based enquiry
process that clients and their customers use to log all requests
for us including apparent service failures. The gives visibility
and an auditable trail to this important part of our service.
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