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To
help you decide if we have the right experience to manage
your product we have profiled our existing businesses. We
have tried to describe the markets we are involved in as it
is those that dictate the process we develop for a successful
delivery. 
Whilst
product profile is important, it is not as important as the
process so while looking through these examples concentrate
more on the processes and environment rather than looking
for a product match.
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Retail
chains generally operate on a mixture of "push"
and "pull" distribution. Push orders often require
a large amount of product to be distributed simultaneously
throughout the network. This is then supported by small pull
orders to replenish stock sold. We have experience with this
type of work and understand the dynamics and volatility that
must be managed for a successful distribution.
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We
have developed an extensive range of services to support the
unique requirements of the spare parts market. Often a poor
cousin in a corner of the finished goods warehouse we understand
that good parts support is critical for repeat sales, reputations
and satisfied consumers. Kitting, re-packing, supercession,
returns and repairs are all key skills we have developed to
help the parts process – we do not under estimate the
complexity and service demands of this business.
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CLOTHING
-FLAT PACK AND HANGING
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have a number of clients distributing clothing and we have experience
with both flat pack and hanging garments. This experience includes
push deliveries to national retail chains, managing promotions,
items and merchandising clothing and a growing range of clothing
in sporting goods and accessories. Push distributions now feature
a growing incidence of cross-docked orders picked in a central
warehouse outside New Zealand with replenishment orders supported
by a smaller local inventory held in our Distribution Centre. |
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With
over 30,000 line items and 2,000 orders a week we are gaining
some experience in parts management! This is specialist work
and our staff and processes are trained and designed to manage
the unique exceptions that each client requires servicing
their market. This business includes consumables as well as
replacement parts and that alone can place great demand on
service delivery to ensure customer satisfaction.
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| Computers,
printers, photocopiers and faxes are all sold against demanding
monthly and quarterly targets. This usually results in huge
demand being placed on logistics at the end of each month –
often compounded by late arrivals of stock from overseas that
simply must go out. Once the deliveries have all been made then
things go a bit quieter and the time used to manage warranty
returns, faulty goods and simple stock returns from customers.
We have been in this business for over six years and understand
that our role is to help ensure sales targets are met, customers
are happy and costs are under control. |
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Like
sporting goods, giftware has seasonal demands that must be
met to ensure our clients can maximise sales in a very competitive
environment. This, coupled with the complexity of fragile
product sold individually and in sets, makes this market challenging.
It is also a market that is taking advantage of the new internet
e-tail challenge and this results in us managing a wide range
of order types and sizes for our clients as we deliver to
consumers and retailers on the same day.
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