Service Standards
We tailor service standards to marry each of our client’s particular needs with what can be done in the time available.
Order processing is ultimately limited by transport connections and the value of freight to the consignment.
Receipting and put away are limited by any Quality Control or product rework processes that need to be done.
Inventory control is about us following our own processes to ensure we have the right product in the right place at the right time.
Once service standards are set and agreed we measure and guarantee them. The guarantee is supported with credits for any work that falls outside the agreed service standards or SLA’s (Service Level Agreements). The SLA process is also supported by our CSR Customer Service Request system. This is a internet based enquiry process that clients and their customers use to log all requests for us including apparent service failures. The gives visibility and an auditable trail to this important part of our service.
Online Ordering
ECOS WebStore is an Internet service offered by Kalamazoo Group of companies to its business customers. ECOS WebStore gives you "point of purchase" control of your print, consumable, desktop and inventory requirements.
Digital Peas
ECOS DigitalPeas is an Internet service offered by Kalamazoo Group of companies to its business customers. ECOS DigitalPeas allows total control of your entire digital asset repository and print on demand.
