Staff and Training

No matter how many computers, conveyors and RF units we might invest in we still rely on people, with enthusiasm and intelligence, to do a good job.

Logistics is about marrying physical processes with information and the various handover points between the two require good processes and people to manage them.

We recognise this at Stocklink, and invest not only in training but also in time to allow staff to add value to what they do.

Staff are given an understanding of what Supply Chain Management is about, where third party operators such as Stocklink fit in and what the key drivers are in physical logistics.

Another critical element to our success is the way we manage our sites. We have developed a three-part management model that recognises the different drivers in the business and empowers staff to make changes and improve productivity and service without direct intervention from management.

The three key areas each have a team leader and their responsibilities are as follows:

• Team Leader Inwards – this team is driven by inventory control. Their job is to accurately receipt in stock and ensure that storage space is utilised at its optimum and that pick-faces are always replenished and “picker ready”.
• Team Leader Pick – this team is driven by service standards. They are required to have all orders meet their required despatch time and transport mode on time – every time.
• Team Leader Customer Services – this team is the oil that keeps everything running smoothly whether it is managing a service exception, processing transport claims, reconciling stock records or simply assuring clients and their customers that product has arrived and will be cross-docked today.

This structure is supported by remuneration with appropriate incentive packages and a twice yearly performance review.

Our staff take personal interest in our client’s product – they are always keen to see new product ranges arrive and have an interest in our client’s success.